MJ
Marco J
1 reviews | Active since Aug 2019
14 Sept 2022, 13:00
Standard Bank - Motor cover 1
Why would you give me insurance when I don't require it. My account was just debited for an additional R550 because your Motor Finance division assumed I did not have insurance. I am sure, when I purchased my vehicle, it was a requirement for me to have insurance prior to the vehicle being released. When I called your call center, to query this debit, they told me I need to submit proof that i have insurance, and that it will take 14 days for refund. This is the 3rd complaint on HelloPeter about this issue. The hassle to sort this out is ridiculous. this is messed up. you guys didnt even have the car assessed? This is ******** and very dishonest.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Sept 2022, 13:06Good Day Marco
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Complaint
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Complaint
***
Standard Bank's reply14 Sept 2022, 13:06
Official
Good Day Marco
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Complaint
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Complaint
***
Standard Bank's replyOfficial
14 Sept 2022, 13:54Good day Marco
We have referred this matter to our Insurance team.
Our team will review and revert to you.
Have a great day further.
Regards
Standard Bank Hello Peter Complaint
***
We have referred this matter to our Insurance team.
Our team will review and revert to you.
Have a great day further.
Regards
Standard Bank Hello Peter Complaint
***
Standard Bank's reply14 Sept 2022, 13:54
Official
Good day Marco
We have referred this matter to our Insurance team.
Our team will review and revert to you.
Have a great day further.
Regards
Standard Bank Hello Peter Complaint
***
We have referred this matter to our Insurance team.
Our team will review and revert to you.
Have a great day further.
Regards
Standard Bank Hello Peter Complaint
***