MM
Malefu M
1 reviews | Active since Nov 2018
30 Nov 2018, 11:20
Standard bank motor assist insurance
Hello, Standard bank added a comprehensive vehicle insurance on my vehicle account without my consent. They said say I owe them 11000 since last October. And they still add interests to the account., even though I provided them with the proof of insurance and the vehicle is now fully paid. I don't understand since when a comprehensive vehicle insurance is a debt and why must be added in the vehicle account. Please assist.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Nov 2018, 11:40Dear Malefu
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Nov 2018, 11:40
Official
Dear Malefu
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
MM
Malefu M's updateReviewer Update
03 Dec 2018, 17:23Standard bank still want me to pay for the comprehensive vehicle insurance that I did not claim from. Thank you hello Peter for your help. I will make sure in the future I don't do business with standard bank. They are ****.
MM
Malefu M's update03 Dec 2018, 17:23
Reviewer Update
Standard bank still want me to pay for the comprehensive vehicle insurance that I did not claim from. Thank you hello Peter for your help. I will make sure in the future I don't do business with standard bank. They are ****.
Standard Bank's replyOfficial
04 Dec 2018, 08:19Dear Malefu Moloi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Colin Kriel
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Colin Kriel
Complaint Resolution Centre
***
Standard Bank's reply04 Dec 2018, 08:19
Official
Dear Malefu Moloi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Colin Kriel
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Colin Kriel
Complaint Resolution Centre
***