KS
Kathryn S
1 reviews | Active since Feb 2012
28 Jan 2021, 10:24
Standard Bank Motor Assist Cover
I keep getting emails (and SMSes) from Standard Bank Motor Assist Cover saying I need to provide proof of my car insurance, but they go to spam and also those documents provide personal information that we are warned not to send. I reported it to your phishing email address and I have no idea if this is real or not. They say they are going to charge me - quoted here "monthly premium of R 1296.14 together with your finance instalment" unless I send them documents. This is ridiculous, I don't understand how I am signed up for extra insurance without any agreement from my side. Please can someone look into this for me.
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Replies (1)Standard Bank's replyOfficial
29 Jan 2021, 00:59Hello Kathryn
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Jan 2021, 00:59
Official
Hello Kathryn
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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