Standard Bank - MOTO

Good Day

DPO Paygate submitted a application for me to apply for a MOTO account with Standard Bank. They assigned me to Standard Bank sales consultant Sivenathi Sitwanyi on Thursday 19 September. I called her on Friday with regards to the MOTO application, which she mentioned to me she could make a appointment to meet with me to fill in the documentation, or i requested can she email me the documentation so long so i can fill it in which she agreed to. I called her this morning and she mentioned to me she cant email the documentation or meet with me because she needs to check with the MOTO department if it will be accepted and she said she sent them an email on Friday. What i don't understand is that on what grounds can they decline or approve if they don't have any documentation to see the nature of my business. I tried calling her back twice today and she sent me a message she will call me back which has not happened she doesn't seem interested to assist me. I mentioned to her that my business cannot start trading unless I have the MOTO facility functional. The process doesn't seem right, as how can your MOTO department make a decision if there is no documentation to look at? Can someone please assist me as this is extremely urgent. Regards Frank Nolte