ES
Etienne S

1 reviews | Active since Feb 2021

20 Aug 2021, 18:05

STANDARD BANK - MOST USELESS AND INSENSITIVE BANK IN HISTORY

I have previously wrote a review about exactly the same thing, and after Standard Bank ensured me it would be rectified, it is still happening!! I am receiving at least 3 to 4 emails from Standard Bank addressed to my late mother who passed away last year in December. Her account was closed in the bank with death certificates etc all handed in. On EACH of the emails there is a unsubscribe button, which I have selected several times, last week actually resending the same unsubscribe email EXACTLY 15 times, just to make sure they ACTUALLY received it, also requesting a read report, which was received on all 15 emails. Today once again, as with every single day last week, "Dear Valerie,"........ They have no empathy for us who are still after 8 months still trying to cope with her death, constantly being reminded by their incessant spam of emails to a dead person. If I find out who the person is who keeps on sending these emails, they WILL join my mother where she is now and can tell her in person. Standard Bank is the most useless, most insensitive bank that probably has ever existed. Their moral fibre and sensitivity is lower than a rock.

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Replies (2)
Standard Bank
Standard Bank's reply21 Aug 2021, 01:17
Official
Hello Etienne, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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ES
Etienne S's update26 Oct 2021, 06:24
Reviewer Update
If you are so committed to providing the best possible service, how come I am still receiving messages addressed to my late mother? Received another one TODAY 23 October 2021? She has been dead since 6 December 2020 almost a year ago??? I am now going to contact the Sunday Times. They are going to have a field day how Standard Bank are sending mail to dead people as they are so desperate to get clients