Standard Bank most Shocking Service

Most shocking service from the Bank i been supporting for so many years and they turn their back on you. I made an overseas booking on Booking.com a while ago only to get a message from them to say my bookng was cancelled. i then received a whatsapp message from which i thought was the person from the appartment saying that she had reloaded it and that i just needed to confirm on the link. Been pressed for time at that stage i did so - but now it wanted payment as well which i did - but the OTP code kept saying that the code had expired - i only then suspected something wrong. So I immediately phoned the call centre and spoke to Musa Manganyi and told the agent that i suspect ***** and that he must immediately block those paymets(who has R68000 to waste) - ha ha - he tells me he cant do that but he will send me reimbur*****t forms to fill in and send to the bank. I did this withing minutes and sent it off with email and all the relevant information - instaructing them again to please stop those payments - ha ha it took three days to reflect in my bank account as paid - so that is two peope that ignored my request.............now it took me three weeks for the bank to investigate and refund the paymments - they did - BUT yesterday i receive an email to say that the bank has investigated this and they feel that i had authorised the payments - which by the way shows that the people i paid was some or other donation - who in SA would make 8 donations to some bogus "donation to the telegram channel through the dedicated telegram bot" - serious? well it took Standard Bank exactly 12 hour to debit my account again - shocking that you will not accept that you ignored my request to stop payment................TWICE