Standard Bank - Most Pathetic at Customer Services

3 Weeks ago on 4 April I app**** for access to my home loan access bond. I received a mail in reply stating I would be assisted within 48 hours. Nearly a week had passed when I mailed homeloans again, and was informed the access had been granted and it can take about 24 hour before I could access the funds. nearly a second week had passed by which I have sent so many mails and spent so much airtime on calls, I have gone into the branch twice already...and I still today cannot access my funds. I keep getting the run around from one department to the next, nobody seems to know why my debit card can't be linked to the home loan account. I'm feeling so angry and dispondant, as I really need the funds, and this how the bank treats their clients...with so little consideration. I have been a client with them for nearly 20 years, all my accounts are with them...But I will now be moving it all to another bank. I cannot believe how pathetic the customer service is....How can nobody be able to assist me???