AO
Amanda O
1 reviews | Active since Sept 2016
11 Jul 2023, 15:46
STANDARD BANK MOST ATTROCIOUS SERVICE FROM THE BANKING SECTOR EVER!!!
Since my previous complaint and subsequent replies by Standard Bank on 6 July 2023 and 1 subsequent telephone call from an agent calling from home, only promises and zero action. The more reason to advise Standard Bank cannot met their promises of "we are on top of it" and action will follow soon. Close my account immediately please.
Amanda Odendaal
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
11 Jul 2023, 15:51Dear Amanda
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2023, 15:51
Official
Dear Amanda
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
AO
Amanda O's updateReviewer Update
11 Jul 2023, 16:53Thank you, however yet again I am getting calls from Legal Company??
AO
Amanda O's update11 Jul 2023, 16:53
Reviewer Update
Thank you, however yet again I am getting calls from Legal Company??
Standard Bank's replyOfficial
11 Jul 2023, 17:02Dear Amanda
Please note that we will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that we will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2023, 17:02
Official
Dear Amanda
Please note that we will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that we will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
AO
Amanda O's updateReviewer Update
14 Jul 2023, 06:18Good day, it is very sad that to date I have only had 1 phone call enquiring about my complaint and the promise to revert back. Subsequently I am still getting calls from Lawyers and yesterday received an email from Standard Bank to advised "case closed as I have not submitted information", which in fact nobody has requested from me, thus they are blatantly lying. And how can I submit information as it was ***** on my card? This is absolutely shocking, the mere fact is that Standard Bank repeatedly advised me they are on top of it. Standard Bank you are not taking in pride in your institution.
AO
Amanda O's update14 Jul 2023, 06:18
Reviewer Update
Good day, it is very sad that to date I have only had 1 phone call enquiring about my complaint and the promise to revert back. Subsequently I am still getting calls from Lawyers and yesterday received an email from Standard Bank to advised "case closed as I have not submitted information", which in fact nobody has requested from me, thus they are blatantly lying. And how can I submit information as it was ***** on my card? This is absolutely shocking, the mere fact is that Standard Bank repeatedly advised me they are on top of it. Standard Bank you are not taking in pride in your institution.
Standard Bank's replyOfficial
14 Jul 2023, 07:40Dear Amanda
Thank you for bringing this matter to our attention. We have requested an urgent follow-up and our team will be in contact to advise.
Please be on the look out for a call from our team.
Thank you for bringing this matter to our attention. We have requested an urgent follow-up and our team will be in contact to advise.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Jul 2023, 07:40
Official
Dear Amanda
Thank you for bringing this matter to our attention. We have requested an urgent follow-up and our team will be in contact to advise.
Please be on the look out for a call from our team.
Thank you for bringing this matter to our attention. We have requested an urgent follow-up and our team will be in contact to advise.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
AO
Amanda O's updateReviewer Update
14 Jul 2023, 07:58I await the call, thank you. This just cannot carry on like this. Please stop the Lawyers phoning me.
AO
Amanda O's update14 Jul 2023, 07:58
Reviewer Update
I await the call, thank you. This just cannot carry on like this. Please stop the Lawyers phoning me.
Standard Bank's replyOfficial
14 Jul 2023, 11:36Good Day Taryn
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2023, 11:36
Official
Good Day Taryn
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***