STANDARD BANK MORE LIKE MERITLESS BANK

On 27 September 2022 I posted a review and Standard Bank jumped to assist me. However, when I requested a refund after they confirmed that they failed to load my airtime for 9 months, they all of a sudden want to give me the airtime. What am I suppose to do with so much airtime? The most frustrating part is that Sabiha Mullah confirmed on a recorded call that I can get the airtime in monetary value, which means they will credit my account with the amount. I made sure I heard correctly but, it seems as if their Mondli Zulu either did not read the previous notes or that he just feels that a young female doesn't need the monies due to her. Kindly see below my previous review; I entered into a cellphone contract with Standard Bank Mobile and was supposed to received R 110.00 airtime every month.

I recently noticed that I do not receive the airtime and in my attempt to confirm my suspicion with Standard Bank Mobile, I was advised that they cannot assist me with a statement in respect of the airtime I received as per my contract.

I have emailed their support email address and Sabiha Mullah responded without answering my questions. In light of the fact that they are a financial services provider, as well as provide telecommunications services they should adhere to the principles and regulations which regulates the respective industries.

It is unfortunate that this review is needed to warn people from entering a contract with Standard Bank Mobile, as I have always been a Standard Bank client and have all my financial products with Standard Bank. It is also unfortunate that Sabiha Mullah and her team are treating this matter as if it unimportant, as they know and I am sure can feel the impact of the dire economical situation South African is currently experiencing. That being said, I really wish to advise each and every client to double check the benefits they ought to receive in terms of their contracts and inquire should the be of the opinion that they are not receiving same.

Unfortunately for me, I would have to cancel my contract because it has become a financial burden.

Standard Bank Mobile please do better for your clients!

In essence Standard Bank Mobile is not to be trusted with your money, as they fail t adhere their side of the deal.