JVdM
Johan Van der Merwe

1 reviews | Active since Jun 2015

05 Feb 2021, 13:50

Standard bank money vouchers sucks. Use ewallet from FNB rather.

Standard bank money vouchers sucks. STB should just copy the successful ewallet system from fnb instead of designing something that does not work and ripping the public off. Received R400 from someone owing me money. Trying to withdraw the money the machine asked for a pin. Wheres the pin? Thus type in the *120*212# on the phone that came with the sms voucher to get the required atm pin but can now only withdraw R350. STB does not warn beforehand that it will cost you basically R50 if you get a pin by using *120*212#. To everybody that send money around, rather use ewallet from FNB. I will refuse to receive any Standard Bank vouchers again.

0
Replies (1)
Standard Bank
Standard Bank's reply05 Feb 2021, 22:11
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 ***