AF
Andy F
1 reviews | Active since Jul 2011
14 Nov 2025, 07:45
Standard Bank Money stuck in Access Bond
I have a business home loan with Standard Bank that is an Access Bond. This access bond was functional but Standard Bank disabled it without letting me know. I transferred a big amount of money into the access bond that I am now unable to get out. I have called Standard Bank and visited a branch twice and contacted my business banker, but this has been unresolved. Because of the amount put in, when the debit order goes off, the bond will be paid off and I am afraid Standard Bank will close the home loan (Which was not my intension).
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Replies (2)
Standard Bank's replyOfficial
14 Nov 2025, 08:25Dear Andy,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2025, 08:25
Official
Dear Andy,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Nov 2025, 09:45Dear Andy,
Thank you for contacting the bank.
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for contacting the bank.
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2025, 09:45
Official
Dear Andy,
Thank you for contacting the bank.
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for contacting the bank.
Your request has been escalated to the Head of our Business Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***