Standard bank money jam

Hi, on Saturday 30/06/2018, i was depositing money into the standard bank atm in khayelitsha cape town. i punched in the details and when i put the R2000 it gave me R200 back so i thought maybe the money was not straight enough and the machine did'nt want to take it, so i straghtened the money but still nothing happed. so i called the security to assist and he advised me that the money has jammed i must go inside to inquiries and so i did, the guy that assisted me advised that the money has jammed and since it was saturday i will only reflect monday or tuesday 03/07/2018. still today i have not recieved the money. Here is my reference please assist : Standard bank service request no. ********** 476 due on 06/07/2018.