Standard Bank - Money Disappears into thin air

An elderly gentleman requested assistance with, an old Savings book he was holding for the NG Kerk.

Having tried numerous avenues to obtain a solution as to the whereabouts of these funds, it has finally come to light that there was an interbank transfer of these monies to whom, that's the question?

How can it be possible that the Bank allowed a transfer of this amount to an unknown entity when he holds the original savings book and is the signatory. I would like proof of the transaction and to whom and when it was transferred.

To my knowledge funds cannot be moved nor withdrawn without the correct documentation, the original savings book and the signatory agreeing to this, therefore it is my assumption that someone allowed this transaction within the Bank.

Details for the gentleman can be provided on request. If this is not resolved and the correct proof sent through, the matter will be escalated to the Ombud as the Bank is responsible for retaining these funds no matter how old the Savings book.