Standard Bank Modimolle Private Banking SHOCKING service!!!!

<p>On the 24 March we submitted a request for an extension to our Trusts homeloan at Standard Bank. Alana Obelholzer assisted us greatly to complete the docs. There had been a few late payments , however No outstanding monies and all issues have been rectified at time of application. (Remember we are based overseas, so money transfers sometimes have a delay. Not that the bank asked)</p> <p>12 April: We got an email stating that the bond extension had been rejected, due to unpaid accounts. There are no unpaid accounts. We did have 2-3 returned payments due to insufficient funds, which were resolved immediately. However all amounts are and were fully paid up.</p> <p>2 May: I then requested a revolving credit in my personal name as well as a letter of good standing</p> <p>5 May :My revolving credit application was rejected, due to the Trust. The application was in my personal capacity and Standard Bank confirmed that I had an impeccable credit record and 20 years with them as my banker. 6 of those with Private banking </p> <p>10 May: Elize Jordaan confirmed she had escalated and would give feedback by 12 May. I had to chase by calls and emails with no feedback on the above and no issue of the letter requested. She also never confirmed exactly which issue/s she was addressing, despite my requests.</p> <p>There were numeorus emails and calls (which were not answered) without direction or answers to my questions.</p> <p>30 May: Finally on 30 May, I threatened to report Elize for the lack of service. I then got an email stating that both the homeloan and the personal revolving credit request had been rejected. How is this even possible as they are 2 separate entities? She at this time finally issued a letter confirming my GOOD STANDING.</p> <p>Again this completely contradicts the outcome of the applications. </p> <p>She stated she would also issue a letter outlining why there had been a rejection on both. To date this has not been received. </p> <p>Is this the best service that Standard Bank can give to its long term Private Banking Clients?? </p> <p>Absolutely shocking....</p> <p> </p> <p> </p>