ML
Michael L
1 reviews | Active since Apr 2021
14 Feb 2022, 09:09
Standard Bank Mobile - Worst service ever.
The worst service ever from Standard Bank Mobile.
I can receive SMS messages while abroad, but cannot send any. I tried to explain my problem online, and the lady kept on asking me the same questions again and again. This is after I have verified everything is in order from my side. 3 Weeks later, and I still have the same problem, and again, she asked me the same questions as before. She also kept repeating what the "technical department" told her, which was the same suggestion as 3 weeks ago. After I have already told them numerous time that their solution is not working.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
17 Feb 2022, 07:34Hello Michael
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apology. Please provide us your identity number in order for us to effectively assist.
Kind regards
Standard Bank Help Centre
***
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apology. Please provide us your identity number in order for us to effectively assist.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 Feb 2022, 07:34
Official
Hello Michael
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apology. Please provide us your identity number in order for us to effectively assist.
Kind regards
Standard Bank Help Centre
***
Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apology. Please provide us your identity number in order for us to effectively assist.
Kind regards
Standard Bank Help Centre
***
ML
Michael L's updateReviewer Update
17 Feb 2022, 08:37***
ML
Michael L's update17 Feb 2022, 08:37
Reviewer Update
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ML
Michael L's updateReviewer Update
26 Apr 2022, 20:37Good day
I have given up as nothing has happened until now.
I am currently in a country where Standard Bank Mobile has no roaming agreement. This after a consultant ensured me there is roaming available.
So the issue will have to wait until I go to a country where I have roaming ability.
I have given up as nothing has happened until now.
I am currently in a country where Standard Bank Mobile has no roaming agreement. This after a consultant ensured me there is roaming available.
So the issue will have to wait until I go to a country where I have roaming ability.
ML
Michael L's update26 Apr 2022, 20:37
Reviewer Update
Good day
I have given up as nothing has happened until now.
I am currently in a country where Standard Bank Mobile has no roaming agreement. This after a consultant ensured me there is roaming available.
So the issue will have to wait until I go to a country where I have roaming ability.
I have given up as nothing has happened until now.
I am currently in a country where Standard Bank Mobile has no roaming agreement. This after a consultant ensured me there is roaming available.
So the issue will have to wait until I go to a country where I have roaming ability.
ML
Michael L's updateReviewer Update
28 Apr 2022, 19:36What a pathetic answer. This has absolutely nothing to do with my initial problem(s).
Consider the matter closed seeing that you are unable to resolve even the simplest issue.
Consider the matter closed seeing that you are unable to resolve even the simplest issue.
ML
Michael L's update28 Apr 2022, 19:36
Reviewer Update
What a pathetic answer. This has absolutely nothing to do with my initial problem(s).
Consider the matter closed seeing that you are unable to resolve even the simplest issue.
Consider the matter closed seeing that you are unable to resolve even the simplest issue.