JJ
Jane J
1 reviews | Active since Oct 2016
26 Aug 2022, 19:27
Standard Bank Mobile - very unhappy with service
I recently took a contract with Standard Bank Mobile for R149 per month. I called a consultant to query the billing as it seemed very high, and was advised the contract is R189 per month. I am appalled that they would try and cheat me, after may years of loyal service as a customer. Even after my call, they still went ahead and debited my account!!!
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
27 Aug 2022, 09:56Dear Jane Jass,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Aug 2022, 09:56
Official
Dear Jane Jass,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
JJ
Jane J's updateReviewer Update
01 Sept 2022, 14:46Hi, has there been any movement on this issue?
Thank you
Thank you
JJ
Jane J's update01 Sept 2022, 14:46
Reviewer Update
Hi, has there been any movement on this issue?
Thank you
Thank you
Standard Bank's replyOfficial
01 Sept 2022, 19:03Dear Jane
We have requested for the team to provide feedback.
We will be in contact with you once the response is given.
We have requested for the team to provide feedback.
We will be in contact with you once the response is given.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2022, 19:03
Official
Dear Jane
We have requested for the team to provide feedback.
We will be in contact with you once the response is given.
We have requested for the team to provide feedback.
We will be in contact with you once the response is given.
Kindest regards,
Standard Bank Hello Peter Team
JJ
Jane J's updateReviewer Update
09 Sept 2022, 18:12It's been three weeks since I lodged an issue. When can I expect a response?
JJ
Jane J's update09 Sept 2022, 18:12
Reviewer Update
It's been three weeks since I lodged an issue. When can I expect a response?
Standard Bank's replyOfficial
10 Sept 2022, 08:11Hi Jane
We apologise for the delay getting back to you.
We apologise for the delay getting back to you.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply10 Sept 2022, 08:11
Official
Hi Jane
We apologise for the delay getting back to you.
We apologise for the delay getting back to you.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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JJ
Jane J's updateReviewer Update
23 Sept 2022, 08:32Hello. It's been almost a month since I queried my contract, which I agreed to at R149 per month. My account was charged for R189, and I received an sms saying R189 is to be charged again! I do not understand the delay here?? Surely you have the recordings and have listened to it to verify the offer that was made to me? How long does it take? I am very unhappy with your service, and would like this escalated before my account is charged again
JJ
Jane J's update23 Sept 2022, 08:32
Reviewer Update
Hello. It's been almost a month since I queried my contract, which I agreed to at R149 per month. My account was charged for R189, and I received an sms saying R189 is to be charged again! I do not understand the delay here?? Surely you have the recordings and have listened to it to verify the offer that was made to me? How long does it take? I am very unhappy with your service, and would like this escalated before my account is charged again
Standard Bank's replyOfficial
23 Sept 2022, 08:35Good Morning Jane
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply23 Sept 2022, 08:35
Official
Good Morning Jane
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
JJ
Jane J's updateReviewer Update
02 Oct 2022, 19:05Hello?? I have yet to hear back from a human being! My account was again debited for the amount I did not agree to! What do I have to do to get this resolved? I have been a customer for over 20 years and your service is absolutely abhorrent
JJ
Jane J's update02 Oct 2022, 19:05
Reviewer Update
Hello?? I have yet to hear back from a human being! My account was again debited for the amount I did not agree to! What do I have to do to get this resolved? I have been a customer for over 20 years and your service is absolutely abhorrent
Standard Bank's replyOfficial
03 Oct 2022, 07:38Dear Jane
Thank you for getting back to us. We will be taking a look into your complaint.
Please be on the look out for a call from our team.
Thank you for getting back to us. We will be taking a look into your complaint.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Oct 2022, 07:38
Official
Dear Jane
Thank you for getting back to us. We will be taking a look into your complaint.
Please be on the look out for a call from our team.
Thank you for getting back to us. We will be taking a look into your complaint.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team