AM
Akhona M
1 reviews | Active since Apr 2020
28 Sept 2021, 14:23
Standard Bank Mobile Useless service
I am amazed at how useless of a service is the Standard Bank Mobile WhatsApp service, i have been paying for months for a SIM that has been promised that it will be sent out for delivery and nothing happens What frustrates me the most is the fact that they keep deducting money on a monthly basis and when I use the WhatsApp service they keep asking me for the same information every time i follow up, They also do not have a history of the conversation, therefore once an agent changes, you must explain again the situation
Its ridiculous the service from the agents and the fact that charges are going through for something that i am not benefitting from
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Standard Bank's replyOfficial
29 Sept 2021, 04:33Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply29 Sept 2021, 04:33
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***