CM
Ceigh M
1 reviews | Active since Aug 2020
07 Aug 2020, 12:57
Standard Bank Mobile useless!!!!!!!!!!!!!!!!!!!!!!!!!!!
Standard Bank Mobile promised me R50 airtime monthly by merely swiping my MyMo account card four times a month. After calling the call centre for the umpteenth time, i have decided to explore this avenue as the last resort of recourse. Why are you guys reluctant to meet your obligations and keep your end of the bargain??? These minute actions of incompetence coupled with a sheer lack customer service aptitude, will tarnish the image that the bank has established over the years. Just do the right thing - communicate if there are unforeseen circumstances preventing me from getting what is due to me.
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Standard Bank's replyOfficial
07 Aug 2020, 14:32Dear Siphiwe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Standard Bank's reply07 Aug 2020, 14:32
Official
Dear Siphiwe
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
CM
Ceigh M's updateReviewer Update
17 Aug 2020, 11:14Standard Bank is NOT ****bag Bank after all. I was called by a certain lady this morning who profusely apologized for the supposed delay in the allocation of my monthly airtime. I just needed an explanation as to what is halting the allocation of my airtime. The airtime has since been allocated. Thank you.
CM
Ceigh M's update17 Aug 2020, 11:14
Reviewer Update
Standard Bank is NOT ****bag Bank after all. I was called by a certain lady this morning who profusely apologized for the supposed delay in the allocation of my monthly airtime. I just needed an explanation as to what is halting the allocation of my airtime. The airtime has since been allocated. Thank you.