Standard Bank mobile, the most despicable service. Why would anyone bother using them?

Why would anyone use Standard mobile? I needed to contact Standard Mobile yesterday 25 December. The answering message stated that it was closed. Fair enough I felt. It was Christmas after all and they were not a primary provider like CellC, MTN and Vodacom.

I then tried phoning today, 26/12. The first time was at 08:15. After 30 minutes I put the phone down. I then tried phoning at 08:50. I held on for over 40 minutes then put the phone down. I then tried again at 11:20. I held on for 20 minutes then put the phone down. At 14:17 I phoned again and held on for 19 minutes before putting the phone down. I even left a message after pressing 1, however I seriously doubt I will get a response in my lifetime. I have now heard their waiting song, "the world will know your name" I would surmise at 5 times a minute over 1000 times.