MG
Marc G
1 reviews | Active since Nov 2018
03 Nov 2023, 12:04
Standard Bank Mobile - Terrible Customer Support
I recently signed up for Standard Bank Mobile, hoping that it would provide me with a seamless experience from banking to mobile. I couldn't have been further from the truth.
After signing up, I bought airtime and proceeded to purchase a 2GB data bundle. One week later, I lost all connectivity to the network after only using 153mb. I called customer support and it was eventually discovered that the 2GB data bundle was not allocated to the account, and the data which I had been using had come from my inclusive airtime (which was now gone). After many follow ups and submitting proof of the purchase and the SMS confirming the allocation of the data, I have heard nothing from Standard Bank Customer Support since. It was supposedly escalated, which seems to have yielded nothing. I sent a follow up email to customer support outlining the entire issue, including proof, but nothing has been done. This happened about 3 weeks ago, and I am still waiting for a resolution to my issue. I am extremely unsatisfied with this service and will not settle for anything less than my data being allocated to my SIM.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
03 Nov 2023, 12:21Hi Marc
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply03 Nov 2023, 12:21
Official
Hi Marc
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
20 Nov 2023, 11:21Hi Marc
Thank you for taking our calls. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our calls. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Nov 2023, 11:21
Official
Hi Marc
Thank you for taking our calls. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our calls. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
MG
Marc G's updateReviewer Update
20 Nov 2023, 11:26Can confirm my issue was resolved shortly after my post here. It's unfortunate that this is what it takes for an issue to be resolved timeously. However, I am satisfied with the level of service I received following my post.
MG
Marc G's update20 Nov 2023, 11:26
Reviewer Update
Can confirm my issue was resolved shortly after my post here. It's unfortunate that this is what it takes for an issue to be resolved timeously. However, I am satisfied with the level of service I received following my post.
Standard Bank's replyOfficial
20 Nov 2023, 12:36Hi Marc
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Nov 2023, 12:36
Official
Hi Marc
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
MG
Marc G's updateReviewer Update
03 Dec 2023, 20:08Hello, you won't believe it but I bought a 2GB data bundle tonight, and it wasn't allocated to my number AGAIN.
This is actually ridiculous at this point and I think I'll be changing to a different carrier, one who can actually provide me with the service that they say they offer.
Please advise me on next steps on recovering my lost data.
This is actually ridiculous at this point and I think I'll be changing to a different carrier, one who can actually provide me with the service that they say they offer.
Please advise me on next steps on recovering my lost data.
MG
Marc G's update03 Dec 2023, 20:08
Reviewer Update
Hello, you won't believe it but I bought a 2GB data bundle tonight, and it wasn't allocated to my number AGAIN.
This is actually ridiculous at this point and I think I'll be changing to a different carrier, one who can actually provide me with the service that they say they offer.
Please advise me on next steps on recovering my lost data.
This is actually ridiculous at this point and I think I'll be changing to a different carrier, one who can actually provide me with the service that they say they offer.
Please advise me on next steps on recovering my lost data.
Standard Bank's replyOfficial
04 Dec 2023, 08:12Hi Marc
We will follow up and get back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up and get back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Dec 2023, 08:12
Official
Hi Marc
We will follow up and get back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up and get back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
MG
Marc G's updateReviewer Update
05 Dec 2023, 09:38Hello, I am still waiting for someone to get in touch with me about this issue.
MG
Marc G's update05 Dec 2023, 09:38
Reviewer Update
Hello, I am still waiting for someone to get in touch with me about this issue.
Standard Bank's replyOfficial
05 Dec 2023, 09:54Good day
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Dec 2023, 09:54
Official
Good day
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
MG
Marc G's updateReviewer Update
11 Dec 2023, 17:58It has now almost been a week without any communication whatsoever from Standard Bank on this recurring issue. This kind of service is absolutely appalling. Please get in touch with me ASAP to resolve this issue.
MG
Marc G's update11 Dec 2023, 17:58
Reviewer Update
It has now almost been a week without any communication whatsoever from Standard Bank on this recurring issue. This kind of service is absolutely appalling. Please get in touch with me ASAP to resolve this issue.
Standard Bank's replyOfficial
11 Dec 2023, 18:03Hi Marc
We apologise for the delay we will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
We apologise for the delay we will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Dec 2023, 18:03
Official
Hi Marc
We apologise for the delay we will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
We apologise for the delay we will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***