Standard Bank mobile team

Absolute rollercoaster over the past 2 week for a simple cellphone contract. Communication is practically non existent.

I app**** for a cellphone contract about 2 weeks with their cellphone division and I was told that it was declined due to my existing accounts on my credit report reflecting 180 days in arrears (6 months) I then pulled my report to have a look on what they were referring too. Knowing that my accounts are always healthy and paid on time. I had this matter escalated through my banker who attached my credit report to the division and still no answers , however I have received a courtesy call by the division supervisor who said that based on my credit report provided he could see the decline was not accurate.

They then arbitrated the decline with credit and I had to all of sudden provide payslips and income and expenses (I was told from the start affordability wasn’t the problem on email )

For the most part Standard Bank has been good banking wise , my banker is an absolute champion however their cellphone division are absolutely useless. Still haven’t had a response we are on 2 weeks today for a simple cellphone contract? Something i could have gotten by walking into any cellphone provider and walking out on the same day with the device .