Standard Bank Mobile support

I am disgusted with the service from Standard Bank mobile support, they firstly don't know which network they are linked to and had 4 different staff members communicate with me which all of them had different views on my request. A simple blacklisting of a cell phone could not be done, I personally visited the network they claimed to be linked to, and the network has no link to the Mobile support. Thevashen Pillay a team leader updates you with a same email which is copied and pasted several times to me. At this stage I am unable to claim from my insurance for a house break in due to their lack of professionalism and customer service. As private clients with the bank, it is shocking to note that when in trouble, the support in non-evident and you get the feeling, this is your problem and not theirs.