Standard Bank Mobile Sucks!

Item: Standard Bank
Rating: 1
Author: Jan B

I have a Standard Bank Mobile SIM. I topped thi up with R300 airtime on 17th May to exchange for data as you cannot buy dat. Today is the 20th. It still does not reflect on my SIM to be used for data. I called the helpdesk yesterday who told me that this could take up to another 48hrs to reflect! I am using my mobile as a hotspot during these trying times. this means that I cannot do my work from home. Wake up Standard Bank! You have no idea how to service clients in the mobile world. Maybe you should stick to banking!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

20 May 2020, 13:00

Hello Jan

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's reply20 May 2020, 13:00

Official

Hello Jan

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***

Standard Bank's replyOfficial

05 Jun 2020, 12:44

Dear Jan
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***

Standard Bank's reply05 Jun 2020, 12:44

Official