Standard Bank Mobile - Stay away

I've ported my girlfriend's number onto my new Standard Bank Mobile SIM card. Her cell phone has no data, and can't make phone calls now, all it can do is receive calls. We contacted the support email number but they wanted my ID number so I told them to call me. No call was forthcoming. We called the call centre number, after 2 hours of waiting, it cuts off. We tried this a number of times. So basically NO customer support.

So now they've debited by monthly fee for the number, but I don't have service and can't use the data or airtime. Really poor experience.