Standard Bank Mobile some way to go to achieve #WIN Team Status - rather wait before you migrate

Item: Standard Bank
Rating: 2
Author: Marius S

Standard Bank Group has yet to iron out all the procedural issues with their recently launched Standard Bank Mobile. I made mistake to migrate to Standard Bank Mobile early July 2021. Not only did I only realise that Standard Bank has chosen none other than Cell C to be their carrier for Standard Bank Mobile but offer made in communication to me regarding benefits including voice minutes was not delivered on. The integration between UCount Rewards and Standard Bank Mobile is not working correctly - by latest UCount Reward Statement for the period 15 July 2021 to 16 August 2021 show OMB Data Bundle. All that Standard Bank Mobile needs to do is understand and appreciate what in means to be #WIN Team

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Replies (1)

Standard Bank's replyOfficial

25 Aug 2021, 00:03

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)

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Standard Bank's reply25 Aug 2021, 00:03

Official