TT
Themediaproductions T
1 reviews | Active since Mar 2010
13 Jan 2020, 09:08
Standard Bank Mobile sim card still not active since 02 January 2020
Since 02 January 2020 I am waiting for my Standard Bank Mobile sim card for activated after receiving the confirmation sms and email with the associated cellphone number.
06 January 2020 for the 1st time inserted the sim card in my iPhone 7+ and immediately presented with "No Service". I called the call centre only to be told "we cant check anything as the system is down and IT is working on it, call back later". I then emailed the address and received ZERO feedback or acknowledgement to my email sent same day.
07 January 2020 Still ZERO feedback or acknowledgement I logged a call using the online form or email sent. iPhone 7+ still present with "No Service".
08 January 2020 Still ZERO feedback or acknowledgement I logged a call using the online forms or email sent. iPhone 7+ still present with "No Service".
13 January 2020 Still ZERO feedback or acknowledgement I logged a call using the online forms or email sent. iPhone 7+ still present with "No Service".
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Jan 2020, 02:32Hello Aden
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Jan 2020, 02:32
Official
Hello Aden
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
TT
Themediaproductions T's updateReviewer Update
06 Feb 2020, 07:47This is just becoming plain disgusting service from your service provider RAM!!!
03 February 2020 text message
"RAM: We have received your parcel from Standard Bank Sim for delivery
to ... ID required. Ref MVNX01-***. Track your parcel www.ram.co.za"
04 February 2020 text message
"RAM: Your parcel is out for delivery to... ID required.
Ref MVNX01-***. Track your parcel at www.ram.co.za or contact queries ***"
05 February 2020 text message"RAM: Your parcel is out for delivery to... ID required.Ref MVNX01-***. Track your parcel at www.ram.co.za or contact queries ***"
05 February 2020 your courier calls me at 14:57 to expect me to be available for delivery at home address provided?
To which I responded any time after 16:30 I will be at said address.Does not offer any alternatives just plain, ok will call you again.
Next 05 February 2020 call centre calls me at 16:22 to which I explain my disgust at their service and Kagiso again confirm if I will be at said address to which I responded I am 5 minutes away.She will then contact the courier to arrange for delivery now.
I have been waiting since 16:30 for RAM to deliver, cancelling any other arrangements made for the evening!!!
I that seriously the level of service to be expected since the Standard Bank Mobile sim card has not been working since 02 January 2020???
04 February 2020 text message
"RAM: Your parcel is out for delivery to... ID required.
Ref MVNX01-***. Track your parcel at www.ram.co.za or contact queries ***"
05 February 2020 text message"RAM: Your parcel is out for delivery to... ID required.Ref MVNX01-***. Track your parcel at www.ram.co.za or contact queries ***"
05 February 2020 your courier calls me at 14:57 to expect me to be available for delivery at home address provided?
To which I responded any time after 16:30 I will be at said address.Does not offer any alternatives just plain, ok will call you again.
Next 05 February 2020 call centre calls me at 16:22 to which I explain my disgust at their service and Kagiso again confirm if I will be at said address to which I responded I am 5 minutes away.She will then contact the courier to arrange for delivery now.
I have been waiting since 16:30 for RAM to deliver, cancelling any other arrangements made for the evening!!!
I that seriously the level of service to be expected since the Standard Bank Mobile sim card has not been working since 02 January 2020???
TT
Themediaproductions T's update06 Feb 2020, 07:47
Reviewer Update
This is just becoming plain disgusting service from your service provider RAM!!!
03 February 2020 text message
"RAM: We have received your parcel from Standard Bank Sim for delivery
to ... ID required. Ref MVNX01-***. Track your parcel www.ram.co.za"
04 February 2020 text message
"RAM: Your parcel is out for delivery to... ID required.
Ref MVNX01-***. Track your parcel at www.ram.co.za or contact queries ***"
05 February 2020 text message"RAM: Your parcel is out for delivery to... ID required.Ref MVNX01-***. Track your parcel at www.ram.co.za or contact queries ***"
05 February 2020 your courier calls me at 14:57 to expect me to be available for delivery at home address provided?
To which I responded any time after 16:30 I will be at said address.Does not offer any alternatives just plain, ok will call you again.
Next 05 February 2020 call centre calls me at 16:22 to which I explain my disgust at their service and Kagiso again confirm if I will be at said address to which I responded I am 5 minutes away.She will then contact the courier to arrange for delivery now.
I have been waiting since 16:30 for RAM to deliver, cancelling any other arrangements made for the evening!!!
I that seriously the level of service to be expected since the Standard Bank Mobile sim card has not been working since 02 January 2020???
04 February 2020 text message
"RAM: Your parcel is out for delivery to... ID required.
Ref MVNX01-***. Track your parcel at www.ram.co.za or contact queries ***"
05 February 2020 text message"RAM: Your parcel is out for delivery to... ID required.Ref MVNX01-***. Track your parcel at www.ram.co.za or contact queries ***"
05 February 2020 your courier calls me at 14:57 to expect me to be available for delivery at home address provided?
To which I responded any time after 16:30 I will be at said address.Does not offer any alternatives just plain, ok will call you again.
Next 05 February 2020 call centre calls me at 16:22 to which I explain my disgust at their service and Kagiso again confirm if I will be at said address to which I responded I am 5 minutes away.She will then contact the courier to arrange for delivery now.
I have been waiting since 16:30 for RAM to deliver, cancelling any other arrangements made for the evening!!!
I that seriously the level of service to be expected since the Standard Bank Mobile sim card has not been working since 02 January 2020???
Standard Bank's replyOfficial
07 Feb 2020, 10:54Hello Aden
We requested that the courier contact you again to arrange the delivery again.
Kind regards
Complaint Resolution Centre
We requested that the courier contact you again to arrange the delivery again.
Kind regards
Complaint Resolution Centre
Standard Bank's reply07 Feb 2020, 10:54
Official
Hello Aden
We requested that the courier contact you again to arrange the delivery again.
Kind regards
Complaint Resolution Centre
We requested that the courier contact you again to arrange the delivery again.
Kind regards
Complaint Resolution Centre