Standard Bank Mobile should just dupe people to port to them. Complete failure!

Item: Standard Bank
Rating: 1
Author: Mbuyisa A

I have been a Standard bank client for more than 15 years and I never had to complaint. It is very disappointing to see Standard bank mobile failing to port my number. It has been two weeks now and my number is not working. I have given them so much detail to the problem. I was literally showing them the solution.

I ported my number (which is from the service provider your MVNO operates on) on the 30th of June 2020, and on the 6th of July 2020 it was complete only to find out I cannot make calls, receive calls, send SMSs, receive SMSs, use the USSD service e.g. *140#. The USSD service has a error message "MSISDN is not linked to USSD" this should be a clue enough for the Technical department to figure out what is going on.

I will put my alternative phone number on this review because my main phone number is no longer working due to you.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

21 Jul 2020, 04:28

Hello Mbuyisa,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply21 Jul 2020, 04:28

Official

Hello Mbuyisa,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)
***

Mbuyisa A's updateReviewer Update

21 Jul 2020, 13:03

Hi,

I have lost confidence in you. Your reply seems automated, 04:38 am is not a working hour. I thought I would be contacted by now to be assured that my issue is being attend to. What I received is this automated reply???

Mbuyisa A's update21 Jul 2020, 13:03

Reviewer Update

Standard Bank's replyOfficial

28 Jul 2020, 12:29

Dear Mbuyisa

Thank you for your comments.

We can confirm this matter has been resolved, and feedback has been given to you.

Kind regards,

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply28 Jul 2020, 12:29

Official

Dear Mbuyisa

Thank you for your comments.

We can confirm this matter has been resolved, and feedback has been given to you.

Kind regards,

Complaint Resolution Centre
**********

********** (fax)
***********