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Dimitar D

1 reviews | Active since Apr 2013

21 Aug 2020, 19:07

Standard Bank Mobile **** Service

Standard Bank Mobile : Absolute disappointment. This "service" was marketed to me under the pretense that I would get my bank fees back in airtime at the end of the month (or beginning, whatever, doesn't matter) for the sum of R39.00 a month or something. What they dont tell you is that its actually another sim card. With its own number. THAT YOU CANT ACTIVATE on their website. I followed the instructions to "activate my new sim" step by step and nothing. I sent a support query on the 13th of August asking for assistance to activate the sim card. NO EMAIL, NO PHONECALL, NO *****. What a ****. Now im sitting here like an idiot, paying for something i cant use. I cant contact these theives, and i cant cancel the service. I cant believe i was so stupid as to fall for such a **** like this. Do yourselves a favour and stay away from these ******* at Standard Bank Mobile.

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Replies (2)
Standard Bank
Standard Bank's reply22 Aug 2020, 03:06
Official
 Hello Dimitar, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply06 Oct 2020, 15:25
Official
Hello Dimitar

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was dealt and resolved.

Kind regards 
Complaint Resolution Centre 
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