SW
Samantha W

1 reviews | Active since Dec 2010

26 Jan 2021, 11:21

Standard Bank Mobile robbing unsuspecting clients!

My cheque card came up for renewal around the time Standard Bank was closing a number of branches in my area. I received a call to state my new cheque card had arrived and I needed to fetch it quickly before the Watercrest Mall branch closed in Waterfall KZN. I rushed to the branch to collect my card and the consultant at enquires was rushing me through the process which at the time I didn't think anything of, as the branch was closing. Now I realize why they slipped a so-called "Free Sim card" in with my new cheque card. I had no idea that in 24 hours they would debit my cheque account every month without my consent for something I neither wanted nor could use. After attempting multiple times to cancel it I have been told now that it has apparently been cancelled, but feel that for months they have continued to rob me. This isn't fair I have lost money each month for a service I never asked for or wanted.

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Replies (1)
Standard Bank
Standard Bank's reply26 Jan 2021, 17:20
Official
Dear Samantha

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre