MS
Mulweli S

1 reviews | Active since Oct 2019

26 Mar 2020, 09:36

Standard Bank Mobile *******

Standard bank offered me a sim card for R39.00 a month for an airtime package of R215 a month, of which i thought it was a great deal until they started to reap me off from the second month where they deducted R1225,35 for out of bundle use. This came as surprise and i called the help desk people of which they said it was out-bundle usage that they charge me for. First of all i use the sim card on a small phone which does not even have internet reception and the customer care line is not even helping. The lady whom was assisting me even drooped the phone call in the middle of the conversation. What i can say is that stop *********** the customers for services not even rendered this was my worst mobile service ever.

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Replies (2)
Standard Bank
Standard Bank's reply26 Mar 2020, 11:27
Official
Dear Mulweli

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre******
Standard Bank
Standard Bank's reply09 Apr 2020, 13:11
Official
Dear Mulweli Sivhidzho

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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