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Amukelani M

1 reviews | Active since Oct 2021

25 Oct 2021, 21:35

Standard Bank Mobile poor service & lack of competency

Poor customer service and lack of competency by Standard Bank Mobile, for weeks called me to take their SIM card as a qualifying client and all the porting so that I can keep using the same number. For over a week I requested for porting of my number and they will say it takes 24- 48 working hours, obviously none of that has happened and they will tell me my request has been escalated.

After a week trying to port my number, now I can't even place a call nor use the USSD. It is disappointing considering considering they had to charge delivery fee of their SIM card and surely have planned to debit their monthly and transport fee for something I am unable to use. For all queries I made, it seems like only 3 people are available to support all the customers.

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Replies (2)
Standard Bank
Standard Bank's reply26 Oct 2021, 02:14
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
*** 
AM
Amukelani M's update26 Oct 2021, 05:13
Reviewer Update
I expected it that I will get the general COPY and PASTE public reply, this is the response almost everyone get and doubt you will help in this because if you cared for your customers you would be helping than sending same reply you sent to others.