Standard Bank Mobile - Poor Customer Service

Item: Standard Bank
Rating: 1
Author: Justin B

Totally useless! I have been trying to activate international roaming for 3 weeks! Despite having to put a large deposit down, I still cannot use my phone in the UK. Really frustrating as I am unable to get OTP's for my online accounts!

They fail to respond to emails, or their web bot chats!!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

09 Feb 2022, 16:05

Hello Justin

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today, please review and respond accordingly.

We appreciate your support and loyalty.

Kind Regards

Standard Bank Help Centre
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Standard Bank's reply09 Feb 2022, 16:05

Official

Hello Justin

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today, please review and respond accordingly.

We appreciate your support and loyalty.

Kind Regards

Standard Bank Help Centre
***

Justin B's updateReviewer Update

09 Feb 2022, 18:20

Your email simply asked "if I had managed to sort out "MY" OTP issue. This is YOUR ISSUE - YOU have not activated my International Roaming!!

Justin B's update09 Feb 2022, 18:20

Reviewer Update

Your email simply asked "if I had managed to sort out "MY" OTP issue. This is YOUR ISSUE - YOU have not activated my International Roaming!!

Standard Bank's replyOfficial

11 Feb 2022, 11:01

Hello Justin

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today, please review and respond accordingly.

We appreciate your support and loyalty.

Kind Regards

Standard Bank Help Centre
***

Standard Bank's reply11 Feb 2022, 11:01

Official

Hello Justin

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today, please review and respond accordingly.

We appreciate your support and loyalty.

Kind Regards

Standard Bank Help Centre
***