AS
Ahmed S
1 reviews | Active since Apr 2013
12 Aug 2020, 09:07
Standard Bank Mobile - Poor customer service!!!!!!
Have a Standard Bank sim card. Standard bank have a delay in loading monthly data bundle (experiencing a problem on their side) . No sms or communication sent to me to advise of this. My normal airtime was being utilised in the interim. Spoke to consultant, they apologise however refuse to re-reimburse airtime lost!! Data bundle still not uploaded, will take a wee****
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Aug 2020, 09:38Good day Ahmed
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Aug 2020, 09:38
Official
Good day Ahmed
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
AS
Ahmed S's updateReviewer Update
19 Aug 2020, 12:23It is exactly a week gone by, no resolution to date neither has anyone called me, after the matter has been escalated!
AS
Ahmed S's update19 Aug 2020, 12:23
Reviewer Update
It is exactly a week gone by, no resolution to date neither has anyone called me, after the matter has been escalated!
Standard Bank's replyOfficial
24 Aug 2020, 09:31Dear Ahmed
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply24 Aug 2020, 09:31
Official
Dear Ahmed
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***