Standard Bank Mobile - Pathetic Customer Service

Item: Standard Bank
Rating: 1
Author: Warissa H

I ordered a standard bank mobile sim and cannot activate it due to some error, I have been on a webchat with a standard bank agent for more than an hour and I have received a total of 4 replies, the last being almost 30 minutes ago and my issue has still not been resolved.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

14 May 2024, 13:09

Hi Warissa

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply14 May 2024, 13:09

Official

Hi Warissa

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's replyOfficial

15 May 2024, 14:52

Hi Warissa

Thank you for taking our call. As per our telephone conservation the team has contacted you and they will get back to you in the next 24-48 hours.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.

Kindest regards,

Standard Bank Social Media Team

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Standard Bank's reply15 May 2024, 14:52

Official

Hi Warissa

Thank you for taking our call. As per our telephone conservation the team has contacted you and they will get back to you in the next 24-48 hours.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.

Kindest regards,

Standard Bank Social Media Team

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