Standard Bank Mobile Not Reactivating my line even though I paid a week ago

I am so disappointed by the service I am getting from Standard Bank Mobile- They cut off my line on 2 November and told me about a mysterious outstanding amount of R408 that I paid even though I wasnt sure where its from. I paid this on 5 November 2023 and was told it will take 24-48 hours for my line to be reactivated and to this day its not activated leading to me missing important calls and they refuse for me to port it out since its deactivated. Now my right to communication is taken away and no one is giving me any update I keep having to call the call centre and spend more airtime. Im really disappointed this is not the service Im used to from Standard Bank/ Mobile.