Standard Bank Mobile - Needs serious attention

I app**** for a new account on the 7th. Already this was a process. Did it online but never went through. Did it then using email. Got my SIM a couple of days later. Easy? Then came my lowly process to activate the SIM. The activate the SIM was a struggle. Online, phoning emails numerous times. Always the same. Needs to be escalated. It took 3 weeks to activate the SIM. Then I tried to see if the SIM works. No signal. Tried it on 3 devices. Again I emailed phoned etc numerous times. This needs to be escalated to their technical department. This was on Monday the 4th. Still nothing. So that's now a month since I ordered the SIM. I am paying for a service that is currently not working. I still need to port a nr from Vodacom, but I am dreading this process. Try phoning their customer care number. Prepare to hold on for 15min.