Standard Bank Mobile: moving you backwards

Standard Bank Mobile complaint: I am a loyal Standard Bank customer for 15+ yrs and also a big fan of Ucount rewards. However, I opted for a new device from Standard Bank Mobile...for which they claim I will wait 48-72hrs for delivery...this was 19Dec. 10 days ago...the latest response from their customer service is this:

We have submitted a request to our technical department for them to investigate further, this process may take up to 48-72 Woking hours and once feedback is provided you will be contacted.

I mean honestly...send the phone guys, how hard can it be. Why refer it to a technical department!?