STANDARD BANK MOBILE LEACHING MONEY FROM ME FOR NO EXPLAINED REASON

Today I called for the 3rd time in the space of a week to try to get an answer as to why I keep getting billed OUT-OF-BUNDLE for my Standard Bank Mobile account when I have R215 airtime a month (I am on professional banking). Spoke to Andile 26 Feb at 12:12, ref no. 327969 Spoke to Tamera 03 Mar at 10:53, ref no.332707 Tried to speak to Danielle 04 Mar at 13:48, the call went dead all of a sudden. I called the first time to ask about an SMS I had received saying they will deduct R180 from my account. I told Andile I was unable to log into the site (it was telling me I'm not a human!!!) and asked him to email me the itemized billing. He said he would and it could take an hour or two. Yesterday (03/04/2020) I had still not received anything, even check my spam folder, so I called again (seeing as though indeed the R180 went off my account (two payment R39 for the monthly service fee and R141.28 for "apparent usage" out of bundle). I spoke to Tameran, managed to log into the site and see the invoice and itemized billing. When I noticed that I was already being charged out of bundle rate from the first day of the month right through until the end of the month!!! How does that make sense? So Tameran said apparently only some phone numbers get deducted from the R215 (business numbers, for example, do not) and SMSes get deducted from you greater spend limit if you have one. I then asked him to make my spend limit R0. As he said the SMSes will now get deducted from my R215. I asked him why calls from 01/01/2020 were being charged out-of-bundle and he said that he has to request some form of usage report which will show the reason for me being billed from 01/01/2020 till the end of the month. I have been calm throughout. The failed attempt at a call now with Daniella was my last straw. Somebody from Standard bank mobile better explain to me why you are *****ing my money. 1. This standard bank sim card is my THIRD number, which means I barely use it....how in the hell do I month to month get charged OUT OF BUNDLE RATES. 2. I use my MTN number as a hotspot- so I do not use the data 3. Where in the hell is my money going 4. Why in the hell have you and do you keep failing at sending me an email with evidence as to why I am being charged out of bundle rates!!!!! 5. Worse yet, I started using the sim card late December....so January 6 Why was I pilled R55 in December?