ER
Edmund R
1 reviews | Active since Aug 2020
23 Nov 2021, 17:17
Standard Bank Mobile keep my cell number hostage
Well, this is my own fault for opting to try a company not known for great service. However Standard Bank mobile is unable to help me load a SMS on my sim due to everything being cancelled and MTN can only assist if I SMS from that sim itself. I guess I am about to lose my cell number I have had for 20 years as Standard Bank Mobile just replies it is not their issue. However not allowing me to SMS from the sim at all is the reason I can't port out. Horrible experience, do not make my mistake by giving them a chance.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Nov 2021, 02:18Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply24 Nov 2021, 02:18
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
Standard Bank's replyOfficial
24 Nov 2021, 12:52Dear Edmund R
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply24 Nov 2021, 12:52
Official
Dear Edmund R
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's replyOfficial
26 Nov 2021, 12:16Dear Edmund R
Your concerns were escalated to the Mobile Support Team and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Your concerns were escalated to the Mobile Support Team and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply26 Nov 2021, 12:16
Official
Dear Edmund R
Your concerns were escalated to the Mobile Support Team and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Your concerns were escalated to the Mobile Support Team and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA