FM
France M
1 reviews | Active since Jun 2013
26 Apr 2021, 10:13
Standard Bank Mobile. Horrific service
I have ordered a standard bank cell phone sim-card on 16 March 2021 as advertised on their Standard bank mobile Website. The delivery of the card supposed to take only 48 hours to reach me but it is 46 days later and i haven't received the sim-card. i have tried several times to get in contact with the support team but no help. I have bank with standard bank my entire life but I haven't seen such a horrific services. The services is so bad to extent that i have to write to you HelloPeter. The communication is non existence. if it was easy to cancel everything i would have done that ages ago. Ticket [#***]
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Standard Bank's replyOfficial
27 Apr 2021, 02:16 Hello France,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply27 Apr 2021, 02:16
Official
Hello France,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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