1 reviews | Active since Mar 2009
Standard Bank Mobile Hell
I moved or ported my number to Standard Bank Mobile and have been without ANY cellular service for 5 days. What a nightmare! I have had my mobile number for almost 20 years and my Standard Bank account for over 30 years, I am about to close all my accounts with Standard Bank. After having a mobile number for 20 years I am at the point of considering getting a new mobile number. How can an IT Professional function effectively without a mobile phone number? Am I supposed to contact everyone that has my number to inform them? The Administrative nightmare is going to cost me a fortune. I can’t even do online banking because the OTP’s can’t reach me. How does this happen? I was promised 24-48 hours. 5 Days or 120 hours later still no service. I just want my number back and walk away.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Every single reply on the platform shows an identical generic message with a bogus telephone number section at the bottom. At first, I thought I would see contact numbers when I log in. It makes no difference if you log in. So, pretending to respond is even worse than no reply at all. There are no contact numbers in the response. So, they just don’t give a damn.
The following is in every single message:
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Complaint resolution centre????? REALLY ???
More like: "We don't care at all" be cause our
Complaint Resolution Centre contact number is *********
Every single reply on the platform shows an identical generic message with a bogus telephone number section at the bottom. At first, I thought I would see contact numbers when I log in. It makes no difference if you log in. So, pretending to respond is even worse than no reply at all. There are no contact numbers in the response. So, they just don’t give a damn.
The following is in every single message:
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Complaint resolution centre????? REALLY ???
More like: "We don't care at all" be cause our
Complaint Resolution Centre contact number is *********
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***