MD
Majied D

1 reviews | Active since Sept 2021

22 Sept 2021, 13:33

Standard Bank Mobile Durban rude agent

I was called yesterday 21 September 2021 by a consultant (can not remember the name) asking me if I would be interested in signing up with Standard Bank Mobile. I told her i do not want to business with Standard Bank Mobile because I was with them last year and had very bad service from them. So if she could remove my name from the data base as per the new POPi act. To my surprise today 22 September 2021 at about 12:31 another consultant Timothy Andrews (saying his a senior consultant) from Stadard Bank Mobile gave me lip and attitude firstly asking why will he call me if the consultant did not remove my name. I told him with the new POpi act i did not give Standard Bank permission for marketing to contact me under no circumstances. He was very rude to the state that I had to work out my work place to speak to him and ask details of his line manager Angela Govender from Standard Bank Mobile. This service from Standard Bank Mobile is very bad and poor and will write formal complaint to Standard Bank South Africa asking explanation for this poor service.

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Replies (1)
Standard Bank
Standard Bank's reply23 Sept 2021, 01:14
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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