WS
Wayne S
1 reviews | Active since Sept 2010
06 Sept 2022, 23:49
Standard Bank Mobile doesn't Care
Standard Bank Mobile is just plain disappointing and frankly unhelpful.
I lost my phone the weekend, no customer service available to assist with anything.
Most frustratingly, I did a Sim swap Monday, was told it will take 2 hours and we onto Wednesday and it's still not done. After numerous escalations, no one provides any feedback, or advise what the problem could be. I have not had. Sim card since Saturday, cannot receive any OTPs. this is disgraceful
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
07 Sept 2022, 07:31Good Morning Wayne
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply07 Sept 2022, 07:31
Official
Good Morning Wayne
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
07 Sept 2022, 10:11Good Morning Wayne
Thanks for alerting us. We will definitely email you on the address provided.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thanks for alerting us. We will definitely email you on the address provided.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply07 Sept 2022, 10:11
Official
Good Morning Wayne
Thanks for alerting us. We will definitely email you on the address provided.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thanks for alerting us. We will definitely email you on the address provided.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
07 Sept 2022, 13:30Good Day Wayne
We have sent a request for urgent feedback and we will keep you posted.
Kind Regards
Standard Bank Hello Peter
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We have sent a request for urgent feedback and we will keep you posted.
Kind Regards
Standard Bank Hello Peter
***
Standard Bank's reply07 Sept 2022, 13:30
Official
Good Day Wayne
We have sent a request for urgent feedback and we will keep you posted.
Kind Regards
Standard Bank Hello Peter
***
We have sent a request for urgent feedback and we will keep you posted.
Kind Regards
Standard Bank Hello Peter
***
Standard Bank's replyOfficial
07 Sept 2022, 14:26Good day Wayne
Thank you for taking our call.
We will emphasize the urgency of this matter with our Mobile Team.
Our sincere apologies for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
We will emphasize the urgency of this matter with our Mobile Team.
Our sincere apologies for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply07 Sept 2022, 14:26
Official
Good day Wayne
Thank you for taking our call.
We will emphasize the urgency of this matter with our Mobile Team.
Our sincere apologies for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
We will emphasize the urgency of this matter with our Mobile Team.
Our sincere apologies for the inconvenience experienced.
Kind regards
Standard Bank Help Centre
***
WS
Wayne S's updateReviewer Update
07 Sept 2022, 20:51Issue still not resolved, Standard Bank
WS
Wayne S's update07 Sept 2022, 20:51
Reviewer Update
Issue still not resolved, Standard Bank
Standard Bank's replyOfficial
07 Sept 2022, 23:26Hello Wayne
As per our telephonic conversation in the afternoon, our team is still working on resolving this matter.
Kindly allow us some time so we can address this matter accordingly.
We will get back to you with further feedback once received.
Our sincere apologies for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
As per our telephonic conversation in the afternoon, our team is still working on resolving this matter.
Kindly allow us some time so we can address this matter accordingly.
We will get back to you with further feedback once received.
Our sincere apologies for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply07 Sept 2022, 23:26
Official
Hello Wayne
As per our telephonic conversation in the afternoon, our team is still working on resolving this matter.
Kindly allow us some time so we can address this matter accordingly.
We will get back to you with further feedback once received.
Our sincere apologies for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
As per our telephonic conversation in the afternoon, our team is still working on resolving this matter.
Kindly allow us some time so we can address this matter accordingly.
We will get back to you with further feedback once received.
Our sincere apologies for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***