Standard Bank mobile data not allocated

Standard Bank mobile has a benefit for Sum1 account holders where you get free data every month for 24 months for R0. I activated this benefit October 2019 and every thing was fine until this month. I enquired why no data was allocated this month and Kirusha said I need to recharge to be able to receive airtime. The benefit is for free and if you recharge with R10 you get your banking fees back in the form of airtime or data which does not apply to my 9 year old daughters account.

I asked her to explain why data has been allocated every month without recharging and she is yet to answer that, still waiting.

This is a benefit which I activated and no where it stated that I had to recharge first before I could be allocated that benefit because since October 2019 until March data was allocated even received extra Gigabyte last month because of lock down which I am grateful for. Benefit is for R0 which means zero amount in order to receive it. I'm so disappointed in Standard Bank mobile because they offered this free product to me. Can this be resolved please.