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Pieter N

1 reviews | Active since Dec 2019

06 Dec 2019, 17:54

Standard Bank Mobile

Telly marketer from Standard Bank Mobile called me about standard bank mobile, indicate that for R59 I will received the value of service fee with Std Bank in airtime. The sim card was delivered to me. My id no. was not linked to my sim card, therefore it could not be activated online. After calling the call centre on 3 occasions, it was still not activated, On 30 November 2019 the amount of R398.31 was deducted from my transaction account at Std Bank for for calls made and data as well as R61.65 for a service fee. I called the call centre and one Dwayne, said he will come back to me the same day. A week later (today) he called, I told him the sim is still not activated and that I could not have used the service. I told him to cancel the service, upon he rep**** that my account for this month is over R500. The email address on the website also does not work. I suspect that this is a ****. I recommend that everyone steers clear of Standard Bank Mobile.

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Replies (4)
Standard Bank
Standard Bank's reply08 Dec 2019, 04:33
Official
Hello Pieter, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
Standard Bank
Standard Bank's reply17 Dec 2019, 13:16
Official
Dear Pieter Nienaber

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
PN
Pieter N's update18 Dec 2019, 08:49
Reviewer Update
The matter has not been resolved at all. The responses from Standard Bank are purely lip service to appease hellopeter and to protect their image. No real investigation was conducted. The sim has not worked to date, yet I am being billed for a service was was never active and which I have not used. How can I call and use data on a number which is in fact not working. I requested them to close the said account and block the sim, even with this they are not complying immediately, in the mean time the bill is mounting. I informed them that I suspect *****, they however do not take this seriously.
PN
Pieter N's update02 Jan 2020, 08:44
Reviewer Update
After much correspomdence with Standard bank mobile, the matter was not investigated properly. Standard Bank Mobile perists that I am liable for usage on the line, although the service was never activated and I had no use of the service. The persons dealing with the matter, in my opinion, did not take the trouble to investigate at all, I asked them for alist of numbers dialled, to date even this has not been provided. I requested that they check that the sim is linked to the right person and number, this also appears not have been done.

The person dealing with the matter did not even take the time to read the trailing emails and even misstated the problem.

Be aware when dealing with Stand Bank Mobile, you are on your own.