Standard bank mobile

I ordered a cellphone from standard bank and have been waiting for more than 3 weeks. The sales agents keep on giving different excuses. One told me there has been a hijacking, another one that they will deliver it in a week. Everyone giving me different excuses and still no phone after more than 3 weeks. No communication on the progress of sourcing the phone. If I don't contact them they keep quiet. Won't recommend anyone to deal with these people. Response today is that they will check with supplier how long it will take to get stock, that will take 24-48 hours, but after that they will still not able to give me an exact date of stock availability. Pathetic