CF
Charmaine F
1 reviews | Active since Aug 2011
08 Jan 2026, 14:04
Standard Bank Mobile
Standard Bank Mobile <***>
I made payment on the 29/12/2025 and sent through proof of payment on the 30/12/2025 via email. On the 07/01/2026 my SIM card is barred due to non-payment. So, do you want to tell me that my payment was never picked up on their side? I find this very hard to believe. Standard Bank Mobile need to find a solution so this does not happen again.
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Replies (2)
Standard Bank's replyOfficial
08 Jan 2026, 14:11Dear Charmaine
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jan 2026, 14:11
Official
Dear Charmaine
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Jan 2026, 14:11Dear Charmaine
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply09 Jan 2026, 14:11
Official
Dear Charmaine
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***