Standard Bank Mobile connect

I placed my order with SB mobile connect on Monday 8/12 for a SIM and device and the SLA states 48 to 72 hrs A person from SB connect contacted me on Tuesday and said she is packing the order and sending the order out and should be delivered on Wednesday [10/12] or latest Thursday [11/12] . Up until today 17/12 i have not received my order, there is no update or reason as to why the delay or exactly where my order is. I have to keep contacting them to find out whats happening and every time i get the same answer, we will investigate and get back to you, which they never do. This is absolutely the worst service i have received and is really disappointing. my order number is ***. Not sure if your logistics department is more of the issue. Please note there is also a message on the website which states a pause period for orders from 22/12 to 6/1 [2026] but orders can be placed latest on the 17 and will be received before the pause period. How is it possible to send orders within 3 days when i am waiting for over 7 days.... Standard Bank mobile connect and Standard Bank this is really not the service you advertise for and boldly state on you website.