CV
Clive V

1 reviews | Active since Mar 2009

30 Oct 2023, 09:52

Standard Bank Mobile congratulations you have managed to take incompetence to an art level.

Standard Bank Mobile. On the 13th October I ordered a replacement sim for my router. I was informed that the sim would be delivered within 3-5 working days. After 5 working days on the 20th I telephoned again and was told they could not find the order but have immediately placed a new order. and they would expedite it. Ok, mistakes do happen. On the 25th I telephoned again, as surprise surprise, no sim had been delivered. They apologized and said the sim was out for delivery and it would definitely be with me on Thursday or Friday. As, as you can guess no sim was delivered. Incompetence was now taking a firm hold with Standard Bank Mobile. I telephoned again this morning and was told, oops , they were aware it had not been delivered however a supervisor had confirmed a sim would be delivered sometime this week. Obviously everything I had been told was a lie. So what they are essentially stating is that I may or may not receive the sim after 3 weeks. Incompetence has now been taken to a level you can only but admire. Any bets that I will not receive the sim this week? I, of course take it for granted that I will not be charged for the 3 weeks I had not had the sim. Yea right.

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Replies (1)
Standard Bank
Standard Bank's reply30 Oct 2023, 10:46
Official
Dear Customer 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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