Standard bank mobile - cannot do credit check in a weeks time.

So on 3 August it happened that I went to Vodacom to get a contract phone and they said they just have to do a credit check and then I could vet the phone. After an hour I am called and told the credit check is finished, and that I could add another contract phone to my current Vodacom contract. . Just before signing and finalizing a friend asked me if I had a Standard bank bank account because there is an option to buy the same phone about R100 cheaper per month at Standard bank mobile. I checked online and saw a great deal of R199 pm for a Xiaomi note 10 pro. I immediately cancelled the deal at Vodacom and app**** for the phone at Standard bank mobile.

I thought I read something about 36 to 48 hours waiting time. 2 days.

Since I app**** online I didn't receive any communication or any confirmation other than the following on my profile at my orders:

Order Number: #*** Order Date: 03 Aug 2022

Order Placed Processing Stock Picked In Transit Delivered

I waited 48 hours and still no communication whatsoever. And the order status was still exactly the same.

Now, a week later (7days) (or 120 hours excluding the weekend), Still no communication coming from Standard bank mobile. And the order status is still exactly the same. "Order placed" only.

I must mention that on 5 August I mailed Standard bank mobile to find hout how long Standard bank takes to do credit checks. I got this reply same day: . "Your order status reflects pending for a credit check. Once the order is processed, it will go through a credit check process for qualification requirements thereafter, you will be notified via an SMS if your order has been successful".

So, after a while week of placing the order it still reflects "order status reflects pending for a credit check".

Now my question is... If Vodacom can take 1 hour with a credit check, Capitec while you are waiting in the bank (about 15 to 20 minutes), and Direct Axis and SA Home loans 2 days, and MFC finance 1 day, (all places I have accounts with), why on earth does my own personal bank where I am banking for about 30 years take 7 days (en counting), do do a simple credit check? This is wasting my time and I could have had a new phone 7 days ago at Vodacom if it wasn't for someone convincing me to go the Standard bank mobile route. And how disappointed that I did listen to them.

Is it yhe incompetence of the people working at Standard bank mobile, and handling applications and credit checks, or is it Standard bank itself that os starting to fall apart and failing it's customers?

Surely a top JSE bank and company like Standard bank should be able to conduct a credit check within a day or two and not more than a week?

This is really pathetic service, especially that there were no confirmation or communication from Standard Bank's side.

I must really inform prospective customers of this utterly popr service and must rather refer them to Vodacom, (or even Cell C, who must be the worst company in South Africa, but at least finishes a credit check in one day).

Really unexpected, unacceptable poor service form Standard Bank.